Fundamentally Human Mediation Skills Then, Now, and Always? Lessons Learned and Blazing into the Future
Friday, March 27 9:15-10:45am
Session Description:
Why are we mediators? How did this process develop and, importantly, why? What were, and still are, the fundamental human skills indispensable for mediators? Now, attention is paramount in understanding the potential role of AI in mediation and the implicit human skills that AI cannot replicate. In this regard, human mediation may be one of the last strongholds to preserve meaningful human dialogue. Two mediation pioneers reflect on these issues and identify the skill sets that will allow human mediators to reign supreme as mediation adapts to the use of AI.