Conflicts in special education are often rooted in communication breakdowns. Whether the issue is disagreement over eligibility, services, evaluations, or behavior plans, these emotionally charged situations can quickly escalate into formal complaints or due process hearings if not managed with care. This session focuses on the most effective tools from mediation, Individualized Education Program (IEP) facilitation, and real-world practice to help mediators prevent conflict and foster collaboration—even in the most challenging scenarios.